frequently Asked Questions

📩 Will I receive an order confirmation notification?

Yes, once your order is successfully placed, you’ll receive a confirmation via WhatsApp or email. It will include your order number, tracking ID, and a tracking link.

📦 Where can I track my order?

You can track your order on our website or through the tracking link sent via WhatsApp or email after purchase. The message includes your order number, tracking ID, and a direct tracking link for easy access.

⏱️ How long does delivery take?

Delivery typically takes 3–5 business days and times vary depending on your location.

🔄 How do I return or exchange a product?

We offers a replacement policy for items that arrive damaged or incorrect, with no returns accepted for other reasons. Customers must submit a single-take unboxing video within 7 days of delivery to qualify for a replacement. For more information visit replacement policy page or contact our customer support they’ll guide you through the process.

🤝 How about customer support and service hours?

Our customer support is available via WhatsApp [Click Here] and Email(care.realtail@outlook.in), Monday to Saturday from 10:00 AM to 6:00 PM.