Refund & Replacement

At realtail.in, your satisfaction is our priority. While our primary policy is to offer replacements, we also provide refunds under certain circumstances. This means that if your order qualifies for a refund or replacement due to an eligible issue, we will ensure the matter is resolved promptly with either an identical replacement product or a refund, depending on the situation.

Eligible Reasons for a Replacement or Refund 

We will accept a replacement request for the following reasons only:

• You received a product that is different from what you ordered.
• The product was damaged during transportation.

If the product stops working within 7 days of delivery due to a manufacturing defect (and not customer misuse), you may request a replacement or refund. For example, if your order is delivered on Monday and the product ceases to function by Sunday because of a manufacturing fault, our team will review the case and decide whether to issue a replacement or a refund, based on product availability.

Please be aware that we do not accept replacement requests for any other reason.

For Example: a change of mind, the product not meeting your personal aesthetic expectations, ordering the wrong size or variant.

Replacement Window and Proof

You have 7-days window to request a replacement. This period begins on the day your order is delivered. For example, if your product is delivered on a Monday, you must submit your replacement request by the following Monday. Requests received after this 7-day period will not be accepted.

To be eligible for a replacement, you must provide clear proof of the issue with an uncut, single-take video. This video must start by showing the unopened delivery package and then clearly reveal the damaged or incorrect item as it is unboxed. We require this type of video to ensure the integrity of the evidence and prevent fraudulent claims.

Please send this video proof to care.realtail@outlook.com or Whatsapp Our team will review your request and respond within 24 to 48 hours.

Shipping and Inspection

Our team will determine whether you need to return the damaged product to its origin. If a return is required, you will be responsible for the courier fees.

Once we receive the product, our team will inspect it. If the damage is confirmed to have occurred during transportation, we will promptly process your replacement and ship the new product to you and Return your courier fees. However, if the product is found to have been damaged by the customer, we will not issue a replacement. If you wish to have the product sent back to you, you will be responsible for the return shipping costs.

In most cases, we will advise you on whether or not you are responsible for any return shipping fees.